The conversations your project keeps avoiding are often the ones that matter most. I was on the phone this week with the CEO of one of the organisations we work with. It was a conversation that needed to happen. We needed clarity on what great project ownership could look like, and the risks to adoption across the organisation if we didn’t get it right. It was the kind of conversation that lots of project teams spend time avoiding. The hardest question of all: ‘What will real

So Go-Live won’t be happy. It can’t be, if you want people to transition. They have to find it frustrating, and confusing, and there’ll be blow ups and tickets and all kinds of human error. It should be that way – if you want people to move towards the goal of new beginnings.

UAT is often treated like an obstacle to get through before go-live. But when done well, User Acceptance Testing becomes one of the most important adoption moments in a project. It gives users hands-on ownership, surfaces hidden issues, and helps turn resistance into real engagement.

If you’re a CIO or a partner or even a platform admin, your inbox is probably filled with invites to this or that summit, world tour or symposium. All proudly hosted by whichever software company is looking for your business. But events cost money… and time (which equals money). So how do you work out what to go to and what to miss? I guess it depends on what you value. If I’m going to an event, I value the things I can’t get from a quick online dive. I value connection. A m

Whether AI sits with IT, HR or Sales will shape what gets built, what gets ignored, and what work feels like on the ground.

A beer earned tastes better. What Agentic AI misses about the joy of a closed loop.

In an AI-shaped workplace, what is the role of software platforms in the operating model, and how do the human roles around them need to change?

I’m struggling to keep up with how fast things are changing. These are the questions I keep coming back to.